This privacy policy was updated on June 5th, 2020.

At ELEVEN SOFT, we’re serious about the security of the data on our servers and the protection of the privacy of our users. We use the best providers to serve and secure our data. We continually take steps to protect your information against loss, misuse, unauthorized access, unauthorized disclosure, manipulation, or destruction.

As a basic principle, the European Data Protection Regulation (GDPR) applies to the processing of your personal data.

This Privacy Policy describes how the data is handled at ELEVEN SOFT. Please also consult our general terms.

Your data at ELEVEN SOFT

When you use Logisav, you send pieces of data to ELEVEN SOFT; this can be a name, an e-mail address, or information relating to your appointment. Other data is generated implicitly by your use of Logisav, e.g. log data. We use this information for internal analytical purposes to improve the product for you. Furthermore we employ other companies to perform tasks on our behalf and may need to share this information with them to provide services to you. We do not sell your data to third parties.

Log data

Logisav records certain requests and transactions in log files. This log data is used for troubleshooting, statistics, analytics, quality assurance, and to monitor system security and can be analyzed to that end. ELEVEN SOFT can publish anonymous statistics under the condition that no personally identifiable information can be derived from such statistics.


When you use Logisav, the service can store cookies on your computer. Cookies are little pieces of information that can help identify your browser and that can store information for future visits, e.g. your language preferences. Logisav uses cookies to track usage, to improve ease-of-use and the overall user experience.

Most Internet browsers automatically accept cookies. You may however configure your browser at any time in such a manner that no cookies are saved on your computer or that an indication always appears when you receive a new cookie.

Logisav services may in principle be used without accepting cookies, although individual functions may thereby be limited.

You can choose to disable cookies but this may limit your ability to use Logisav service.

Calendar integration

You can connect Logisav with your personal calendar (such as Google Calendar or microsoft Office 365) to make the scheduling process even easier and more efficient. There are two kind of data you can sync with your calendars: Logisav events and Logisav appointments.

Online calendars like Google calendar are constantly accessible via their respective interfaces.

In either case, calendar data on Logisav can be deleted at any time.

Location of data

The Logisav databases are located on Microsoft Azure cloud servers located in West Europe.

Data retention

We shall only retain Your Data for as long as is legally necessary or in accordance with the purpose for which they were Processed. If we carry out analyses, we shall store Your Data until the analysis has been concluded. If we store Your Data on the basis of a contractual relationship with you, these data will remain stored for at least the duration of the contractual relationship and at most for the duration of the limitation periods within which any claims may be brought by or against us, or for the duration of statutory or contractual duties of retention.

Legal basis

We shall only process your Personal Data in accordance with principles of data protection and if there is a legal basis to do so. If in furtherance of the establishment or implementation of our contract, it shall serve as the legal basis. We act on the presumption that our interests are predominant. If you have consented to data Processing, this consent will apply.

Right of erasure

In accordance with applicable European legislation you can delete your account and the data you own from the system.

Your rights

You have the right to exercise Your Data protection rights at any time and to request information as to whether and which Personal Data relating to you has been processed by us. You may also arrange for your Personal Data to be corrected, blocked or cancelled at any time in writing, enclosing appropriate proof of your identity, by contacting the following address:

We reserve the right to exchange correspondence with you in this regard.

Please note that we may be required to retain your Personal Data in part even after a request for blocking or cancellation under the terms of our statutory or contractual retention requirements (such as for accounting purposes) and in such an eventuality will only block your Personal Data insofar as necessary for this purpose. In addition, the cancellation of your Personal Data may have the effect that you are no longer able to acquire or use the services registered by you. Under certain circumstances, you have the right to require us to provide you or a third party specified by you with your personal data in a commonly used format.

You may object at any time by email to the processing of Your Data for marketing and advertising purposes.

In addition, you have the right to make a complaint concerning the data processing in question with the competent supervisory authority. You can do this with the supervisory authority at your place of residence, at your place of work or at the place of the alleged data breach.

Contact person

If you have questions regarding data protection, need information or want your data to be deleted please contact our data protection office via email:

The contact details for our Data Protection Officer are as follows:

Data Protection Officer
30 rue de la Varenne, 94100 Saint Maur des Fossés